General Terms and Conditions for the Sogln® Platform
Last updated: 22 September 2026
1. Scope and contracting parties
1.1 Provider
These General Terms and Conditions (hereinafter the “Terms”) apply to all contracts between the operator of the platform www.sogln.de (hereinafter the “Provider”, “we” or “us”) and the users of the platform (hereinafter the “User” or “Customer”).
Sogln Ltd.
69 Great Hampton Street
Birmingham, United Kingdom
B18 6EW
Provider:
Sogln Limited
69 Great Hampton Street
Birmingham, United Kingdom
office @ lpm.academy
Telephone: +49 9195 924124
Fax: +49 9195 924125
1.2 Scope
These Terms apply to:
- use of the Sogln® platform and all associated services;
- the provision of consulting and training services;
- the purchase and use of digital products and content.
1.3 Consumers and business customers
The platform is intended both for consumers within the meaning of Section 13 of the German Civil Code (BGB) and for entrepreneurs within the meaning of Section 14 BGB, legal entities under public law and special funds under public law. Mandatory statutory consumer protection provisions apply to consumers.
1.4 Deviating terms
Any terms of the User that conflict with or deviate from these Terms will only form part of the contract if we have expressly agreed to their application in text form.
2. Description of consulting, training and digital product services
2.1 Platform (SaaS)
The Provider makes the Sogln® platform available to the User as Software as a Service (SaaS). In particular, the platform enables:
- use of social networking functions (profiles, groups and forums);
- communication through chat and video conferencing functions;
- management and provision of digital content;
- use of community management tools.
The specific range of functions is set out in the current service description on the platform. The Provider may develop and adapt the range of functions, provided that this is reasonable for the User.
2.2 Consulting and training services
The Provider delivers consulting and training services in community management, digital communication and related topics. The nature and scope of the services are agreed individually. Training content and dates are agreed separately.
2.3 Digital products
The Provider makes digital products available (for example, templates, guides, e-books and video courses). After the contract has been concluded, these are made accessible to the User through the platform or via a download link.
2.4 No legal advice
The Provider does not provide legal, tax or investment advice. Users are responsible for complying with the statutory provisions applicable to them.
3. Offers, contract formation and registration
3.1 Contract formation
The presentation of services on the platform does not constitute a legally binding offer, but an invitation to submit an offer. By registering or placing an order, the User submits a binding offer to enter into a contract. The contract is concluded upon our confirmation (for example, by email) or upon activation of access.
3.2 Registration
Registration is required to use certain functions. The User must provide truthful and complete information. Access credentials must be kept confidential and must not be disclosed to third parties.
3.3 Minimum age
Only persons aged 16 or over may use the platform. Minors require the consent of their legal representative.
3.4 Refusal
The Provider reserves the right to refuse registrations without giving reasons.
4. Prices, taxes and payment terms
4.1 Prices
The prices stated on the platform at the time of the order apply. All prices are in euros and, unless otherwise indicated, include statutory value added tax.
4.2 Payment terms
Depending on the agreement, payment is made by:
- credit card;
- SEPA direct debit;
- bank transfer;
- PayPal or comparable services.
Unless otherwise agreed, invoices are payable within 14 days without deduction.
4.3 Late payment
In the event of late payment, the Provider reserves the right to suspend access to the platform until outstanding amounts have been settled.
5. Rights to use digital content and platform access
5.1 Usage rights
For the term of the contract, the Provider grants the User a non-exclusive, non-transferable and non-sublicensable right to use the platform and digital products for the User’s own purposes. Distribution, reproduction or making them publicly available is not permitted without the Provider’s express consent.
5.2 Copyright
All platform content (text, images, graphics, videos and software) is protected by copyright. The User must not use third-party content without the relevant third party’s consent.
5.3 User content
The User grants the Provider a non-exclusive right, unlimited in time and territory, to use, store and publish content uploaded by the User for the operation of the platform. The User warrants that they hold all necessary rights to the content they upload.
6. Customer obligations
6.1 General obligations
The User undertakes:
- to comply with applicable laws and these Terms;
- not to post unlawful, offensive or discriminatory content, or content harmful to minors;
- to respect third-party rights (copyright, trademark and personality rights);
- not to send spam messages;
- not to distribute viruses or malicious software;
- not to use the platform for illegal purposes.
6.2 Duties to cooperate
The User must provide the cooperation necessary for proper use of the platform (for example, providing up-to-date contact details and complying with security precautions).
6.3 Indemnification
The User shall indemnify the Provider against all third-party claims arising from a culpable breach of these Terms by the User.
7. Availability, maintenance and technical requirements
7.1 Availability
The Provider endeavours to ensure that the platform is available with as little interruption as possible. However, no specific availability level (for example, 99.9%) is guaranteed unless expressly agreed.
7.2 Maintenance
The Provider may temporarily take the platform out of operation for maintenance, updates and repairs. The User will be appropriately informed.
7.3 Technical requirements
Use of the platform requires an internet-enabled device and an up-to-date browser version. The User is responsible for meeting these requirements.
7.4 Force majeure
The Provider is not liable for outages caused by force majeure (for example, natural disasters, power failures or attacks on infrastructure).
8. AI-related information, human review and responsibilities
8.1 Identification of AI systems
The Provider may use AI-based systems on the platform (for example, chatbots and recommendation systems). Users will be clearly and understandably informed at the point of interaction that they are interacting with an AI system, unless this is obvious. A notice in these Terms alone is not sufficient.
8.2 Labelling of AI-generated content
Where the Provider supplies AI-generated content (for example, text or images), it will be labelled as such. Users must also label AI-generated content that they publish on the platform where this is required by law.
8.3 Human review
The Provider points out that AI-generated content may contain errors. Users are encouraged to independently review AI-generated content before using it.
8.4 Responsibilities
The User is responsible for the use of AI-generated content. The Provider accepts no liability for damage arising from the use of AI-generated content.
9. Data protection and confidentiality
9.1 Data protection
The Provider processes Users’ personal data exclusively in accordance with applicable data protection laws (in particular the GDPR and the German Federal Data Protection Act, BDSG). Further information is provided in the privacy policy at [link to the privacy policy].
9.2 Confidentiality
The Provider undertakes to treat all confidential information that becomes known to it during performance of the contract as strictly confidential and not to disclose it to third parties, unless this is necessary to perform the contract or required by law.
9.3 Processing on behalf of the User
Where the Provider processes personal data on behalf of the User, a separate data processing agreement will be concluded in accordance with Article 28 GDPR.
10. Warranty and liability within the limits permitted by law
10.1 Warranty
The Provider warrants that the platform and digital products substantially conform to the service description. In the event of defects, the User is entitled to subsequent performance (rectification or replacement). If subsequent performance fails, the User may withdraw from the contract or reduce the price.
10.2 Limitation of liability
The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of ordinary negligence, the Provider is liable only for a breach of an essential contractual obligation (cardinal obligation). In this case, liability is limited to foreseeable damage typical of the contract.
10.3 Exclusion of liability
The Provider is not liable for:
- damage caused by the User’s improper use of the platform;
- loss of data where the User has not made proper backups;
- third-party content accessible through the platform;
- outages caused by force majeure.
10.4 Limitation periods
The User’s claims arising from defects are subject to the statutory limitation periods.
11. Term, termination and suspension
11.1 Term
The contract is concluded for an indefinite period unless a fixed term has been agreed. Use of the platform may be billed monthly or annually.
11.2 Termination
Either party may terminate the contract by giving 30 days’ notice to the end of the relevant billing period. The right to terminate for good cause remains unaffected.
11.3 Suspension
The Provider may temporarily suspend the User’s access in the event of a breach of these Terms, late payment or misuse. The User will be informed.
11.4 Consequences of termination
Access to the platform will be deactivated after the contract ends. The User must back up their data before the end of the contract. The Provider may delete the User’s data after a reasonable period has elapsed.
12. Changes to services and terms
12.1 Changes to the Terms
The Provider reserves the right to amend these Terms with effect for the future where this is necessary for legal, technical or organisational reasons. The User will be notified of changes in text form at least 30 days before they take effect. If the User does not object within 30 days, the amended Terms will be deemed accepted. The notice will expressly inform the User of the right to object and the consequences.
12.2 Changes to services
The Provider may develop, change or adapt the platform’s range of functions, provided that this is reasonable for the User and does not jeopardise the purpose of the contract.
12.3 Price adjustments
The User will be notified of price adjustments at least 30 days before they take effect. The User has the right to terminate the contract in the event of price increases.
13. Applicable law and jurisdiction, where permitted
13.1 Applicable law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the mandatory consumer protection provisions of the law of their country of habitual residence.
13.2 Jurisdiction
If the User is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is [Provider’s location]. However, the Provider may also bring proceedings against the User at the User’s general place of jurisdiction.
13.3 Consumer dispute resolution
The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
Additional information on ESGSDG-specific contractual terms
For contracts concerning specific services in the areas of ESG (Environmental, Social, Governance) and SDG (Sustainable Development Goals), the current service description, the licensing and module structure of the ESGSDG platform, and any separate terms of use apply in addition. These documents will be made available to the User before the contract is concluded.